March-April 2007

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Making the Biltmore Hurricane-Ready

A Florida hotel takes the initiative in emergency preparedness.

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By Rosalie E. Leposky

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In 2005, after Hurricanes Katrina and Wilma caused extended power outages in southern Florida, the management of the Biltmore Hotel in Coral Gables decided to install a backup generating system with enough capacity to meet all of the 276-room hotel’s electricity needs.

That system still is being planned, but in the interim, to augment its existing emergency-power–generating capacity, the Biltmore kept a leased 2-MW generator on hand for the six months of the 2006 hurricane season and will do so again in 2007 if the permanent system isn’t yet in place.

The Biltmore opened in 1926 and has served through the years as a de facto hurricane accommodation for local residents. The planned new permanent generator will allow guests to weather a storm—or at least its aftermath—in unprecedented comfort. At other times, the new generator will supply a constant flow of electricity when grid power from Florida Power & Light Co. (FPL) may be interrupted.

“We recognize that in times of crisis we can provide a needed service to the community,” says Dennis Doucette, the Biltmore’s general manager. “There has never been an issue of how to attract potential disaster guests. We realized that a significant number of people would be interested in a nominal-cost, advance-booking arrangement we call the Priority Access Membership Program.”

The program provides preferred access to accommodations in case of a storm, beginning when the National Hurricane Center issues a hurricane watch 48 hours prior to a predicted landfall or when Miami-Dade County officials order evacuations. Depending on the size and type of accommodations being reserved, membership fees range from $33 to $93 per week, with a 16-week minimum guarantee.

If people holding these reservations actually use them, room rates range from $199 to $1,799 per day, with a minimum two-night booking. The rates are discounted in comparison to normal high-occupancy periods.

“We market this service through general hotel reservation records, the membership of our Cellar Club [a wine-tasting club] and Premier Club [a hotel membership program], and residents in low-lying areas,” Doucette says.

“Additionally, we recognize that a large number of other local residents may be without power and might want to stay at the Biltmore.”

Fuel of Choice
Coral Gables, a city of 43,000 that adjoins Miami, owns the Biltmore. David Brown, the Coral Gables city manager, says Miami-based Seaway Hotels Corp., the hotel’s management company, is responsible for all of its maintenance, repairs, and new construction.

“Seaway told us their plan to lease a generator that would support the hotel needs when the FPL grid failed,” Brown says. “During a typical hurricane season, grid power to the hotel may fail several times.”

Brown says the city encouraged Seaway to obtain a generator large enough to support 100% of the hotel’s needs. Natural gas is the fuel of choice because it pollutes less than diesel and because obtaining diesel fuel after a hurricane can be difficult. “Following a hurricane, gas service is interrupted only when the root systems of toppled trees interfere with the gas lines,” says Juancarlo Vega, project coordinator in the construction operations department of Miami-based Florida City Gas.

The Biltmore already has a 2-inch, underground, natural-gas feeder line measuring 620 feet in length. It crosses beneath a service road and enters behind the building. Now the hotel is considering installation of a new 4-inch line.

“Two gas mainlines intersect in front of the Biltmore Hotel,” Vega says. “An older 2-inch line is under Anastasia Avenue, and a new 4-inch main installed in 2001 is buried under Cordova Street. After the city issues building permits, it would take about a week to install a new 4-inch feeder line from the street.” 

Seaway Hotels Corp. executives and experts from affiliated groups, including Port Newark Warehouses in New Jersey, are helping to select the Biltmore’s generator. The leading candidate is a QSV91 series natural-gas generator set from Cummins Power Generation.

“We use Cummins natural-gas engines with refrigerator compressor generator systems at our New Jersey warehouses,” says Gerard Von Dohlen, a Seaway Hotels director who is president of Port Newark Refrigerated Warehouses. “Each engine runs about 7,000 hours a year. Two of the engines are 10 years old, and the other two are two years old.”

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Seaway has signed a development agreement to test Cummins’s engines and water pumps. “Because of our heavy generator use and our close corporate relationship with Cummins, they know us and we know them. We get good service attention,” Von Dohlen says.

Load-Shedding Participation
The Biltmore Hotel expects to use its generator significantly less—about 100 hours per year—even though it will participate in FPL’s local load-shedding program. Next Page >

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